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Privacy Policy

We take privacy very seriously and will never share your details without your expressed permission.

Please read through our Sorbrook privacy policy carefully as it describes our collection and use of data on this website. If you have any questions or concerns regarding privacy then please feel free to contact us, we would love to help and provide any information about your own private details.

  • Who we are

    Sorbrook is a trading name for Stephen Shepherd based in Banbury, Oxfordshire, United Kingdom. We work as an independent sole trading business and produce website, graphic, digital and brand design services.
  • Collecting Information

    As a customer of Sorbrook, we may collect information to provide services, email marketing, charging fees and project management.

    To provide our services to you we may receive a phone call, an email or you may fill in a contact form on this website or the additional website www.wordpresssupport.co.uk. This will be the initial point of information collection from yourself and all information is kept within our email account which is held with GSuite. For further information about the security and privacy with GSuite please visit their “GSuite security and trust” page.

    In some instance, we may hold your information within an email marketing tool to enable us to provide you with relevant content relating to the services that Sorbrook offer. This will require you as a client to confirm a double via opt-in and the right to unsubscribe is always clearly marked.

    We will in some cases charge through the application “Go Cardless” which will require you to provide payment details through their direct debit payment system. Go Cardless have their own privacy policy download for this. Sorbrook at no point will receiver bank details other than bank name, account holder and last 2 digits of the account number.

  • Cookies

    For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

    Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect, is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve the user experience.

    Some websites may also contain images called ‘web beacons’ (also known as ‘clear gifs’). Web beacons only collect limited information, including a cookie number, a timestamp, and a record of the page on which they are placed. Websites may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign (for example by counting the number of visitors).

    Information collected by cookies and web beacons is not personally identifiable.

  • How we use your information

    Sorbrook will only use your information for the provision of services to you as requested or quoted and for further contact to advise you of relevant content and information. your information is kept secure at all times and you are welcome to contact us to request the information that we store.

    We will also store your data in our project management system “Asana” which has its own privacy and security page which you can link to here.

    All services we offer will be charged via invoice which will require your data to be stored in the accounting software “Quickbooks”. View Quickbooks latest privacy policy here

  • Email Marketing

    Email marketing is a very powerful tool and for this type of data collection, we would use a subscribe area on our website and this would subscribe you to a mail chimp distribution list. Not only do you have the right to unsubscribe from this but you have the right to be forgotten if our email marketing content is no longer relevant to the services which you signed up for or you do not show any activity for 2 years.  Mail Chimp Privacy Policy
  • Sharing your information

    We never share your data with other companies and your data is held on robust, highly secure encrypted services. The only person we will share information with will be you the client if you request the details we hold. You are within your rights to contact us at any time to ask what information we have and how it is used.
  • Security of your information

    We make it our priority to choose partnering applications and software that use extremely high security and encryption to ensure the risk of a breach is kept to a minimum. All applications we use are fully licensed, all devices we use are kept up to date and antivirus software where required is current with up to date virus databases. In the event of a breach, all clients will be contacted within 24hrs to explain the nature of the breach and severity.
  • Privacy policy changes

    The Sorbrook privacy policy will be reviewed regularly and changes will not reduce your rights as a client. As the new GDPR regulations take effect we may need to make small tweaks and changes to make us fully compliant. This current version was created 14th May 2018
  • Thanks for reading!

    We know its hard to read lots of stuff about privacy, so well done for making it this far! If you would like to know more about your rights please head over to the ICO (Information Commissioners Office) they have lots here to advise about how your data should be protected. Please feel free to contact me below if you would like to know anything else about this policy.

Do you have questions?.....Shall we chat?