Some areas of our services need a little bit more explaining so please feel free to read below for the nitty-gritty of what we offer.

Below you can find further details of our services and support which may require clarity without too much jargon and technical gumph!

Website Design & Build

Our websites are generally designed around a WordPress theme which will match the clients brief, brand design and colouration. At some points, we create designs for other platforms but we don’t tend to undertake any development in products we are not experienced in.

  1. All website design is the intellectual property of Sorbrook until client payment for the project is complete and settled.
  2. Website design will be individual to the client and we do not accept copying other websites on the clients request unless the site is owned by the client.
  3. Website build will be within the WordPress platform unless otherwise requested.

WordPress

We have been using WordPress for a decade and use as our main platform.

  1. We cannot accept any responsibility for WordPress update related changes and we will attempt to always provide a stable platform where possible.
  2. WordPress is built on the PHP code base which itself has many versions in use, Sorbrook only supports version 7.0.
  3. Our managed hosting automatically updates WordPress, so Sorbrook accepts no liability for issues with websites after an update. Issues will be looked at on an individual basis to ascertain if this is a plugin issue, website issue or hosting issue.

Website Hosting

Our website hosting is now on a managed hosting plan with the company 20i. This provides us with a fantastic platform of tools and safeguards all of our hosting clients.

  1. Website hosting for new website design and build customers can take advantage of 12 months free.
  2. The cost of hosting for all clients is £140 as of 2019 and may be subject to change in the future with prior warning.
  3. Hosting is charged annually via invoice and does not include domain renewals.
  4. Domain renewals will be charged for periods of 2 or 3 years and will include a small admin fee for arrangement (no more than £4).
  5. Hosting of websites will be based on PHP version 7.0 and above only.
  6. Website domains will need to use our nameservers to ensure you can take advantage of SSL certificates and email if required.
  7. Sorbrook will not host websites which are deemed to have adult sexual content, promote terrorism/radicalism or support personally damaging content.
  8. Non-payment of hosting will result in the suspension of your website with the introduction of a construction page until the account has been settled.
  9. Email accounts can be included as part of your hosting but please be aware that any loss or break in service is not the responsibility of Sorbrook and will be addressed to the hosting supplier 20i on your behalf for resolution.
  10. We ask that clients have no more than 5 email addresses as any more than this will incur admin charges for management.
  11. Email on our hosting must not be used for email marketing bulk delivery, we recommend using an email marketing platform such as MailChimp or our own Sorbrook Create Send (Contact us For more Details).
  12. Clients will not be given access to Sorbrook’s hosting account.

Website Transfers

We are happy to transfer websites and hosting away or to Sorbrook but please be aware that this in some cases can be either simple or complicated.

  1. Transfer of a website to our hosting will need to undergo a strict audit from Sorbrook. This ensures it satisfies PHP version 7.0, site size to clone, relevant allowed content and is not containing malware or viruses.
  2. Simple transfers can be cloned from one WordPress install to another, in these cases there will be no cost to the client.
  3. Larger websites may need to be copied bit by bit which can incur costs to the client, in these cases the client will be advised and quoted.
  4. We are happy to look after your domain name within our account for ease of use and to remove unwanted technical confusion.
  5. Domain names will be the property of the client and not Sorbrook so if the client moves away the domain will be transferred to them.